PRIVACY POLICY
Effective Date: June 16, 2026
The website www.thechronicceo.co and the Flodesk-hosted opt-in pages, landing pages, checkout pages, and email subscription experiences operated by The Chronic CEO, LLC (collectively, the "Website") and their content are owned by The Chronic CEO, LLC ("Company," "we," or "us"). The term "you" refers to the user and/or viewer of this Website, who agrees to and acknowledges being bound by the following terms of this Privacy Policy, and any information that you contribute or provide to Company is subject to the terms of this Privacy Policy.
The purpose of this Privacy Policy is to inform you how we collect, use, process, and distribute your personal information as defined within the terms of this Privacy Policy. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy, and also our Terms of Use, where applicable.
Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content, is governed by this Privacy Policy. By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.
INFORMATION WE COLLECT
Personal information collected includes that which you provide voluntarily by "opting in" to receive a free resource through a Flodesk-hosted opt-in form, subscribing to our email list or newsletter through Flodesk, purchasing a product or service through a Flodesk-hosted checkout page, or contacting us, as well as all information automatically collected from you based upon your activity on our Website.
Personal information we collect may include, but is not limited to, the following: name(s), email address(es), telephone number, billing information, physical address(es), credit card or payment method information, and any responses you provide on opt-in forms, intake forms, or surveys ("Personal Information" and "Personal Data").
Personal information collected is given to us voluntarily and, as such, you are giving us consent to use, collect, and process such personal information. If you choose not to provide us with certain Personal Data, you may not be able to participate in or access certain aspects of our Website, products, or content.
AUTOMATIC DATA COLLECTION AND COOKIES
Company may also collect personal information through Automatic Data Collection Technology such as the standard "cookies" feature of available web browsers and the tracking technology embedded in Flodesk pages and emails. Company does not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies and standard email and page analytics. We may use both session cookies and persistent cookies.
It is your election to choose whether to accept, decline, or disable cookies through your own web browser's settings. However, disabling this function may diminish your experience on our Website, and some features may not work as intended. Our Website does not respond to Do Not Track signals sent by your browser.
Flodesk-hosted pages and emails include standard analytics that record opens, clicks, form submissions, page views, and conversion events. We use these analytics to improve our content, measure interest in our offers, and ensure you receive information relevant to you.
We may also collect data about how you use the Website, your browsing actions or patterns, computer equipment, IP address, internet connection, and other similar choices you make, including via Google Analytics and Facebook Pixels, in order to obtain statistical data, improve our website and offerings, and ensure you receive information relevant to you. If we utilize this technology, we will use them in compliance with all policies of these third-party companies. We may receive personal data from third parties including Google, social media platforms, search engines, Flodesk, Stripe, PayPal, and other third-party payment processing companies.
MEDICAL DISCLAIMER
While we may collect personal information (such as your name, email, or payment details) to provide our services, we do not collect or store any medical records or protected health information (PHI) as defined under HIPAA.
Any wellness, health, or chronic illness discussions, examples, or resources shared on this site are for general informational purposes only and are not intended as medical advice. If you voluntarily share health-related information with us (such as mentioning a diagnosis in a contact form, opt-in form, or survey), you do so at your own discretion, and that information will be treated like any other personal data under this Privacy Policy.
You are solely responsible for your health choices, and we encourage you to consult a licensed healthcare provider for any medical concerns.
ANONYMOUS DATA
Anonymous data is data that cannot be used to identify a specific individual. Company may aggregate and anonymize Personal Information for analytical, marketing, and operational purposes. Once anonymized, that data is no longer treated as Personal Information under this Privacy Policy.
ETHICAL AI USAGE
This section describes how The Chronic CEO uses AI tools in connection with our Website, Service, and products, and how that use intersects with the personal information we collect. This is the public-facing version of our internal Ethical AI Usage Policy and is also available at thechronicceo.co/ethical-ai-policy.
THE CHRONIC CEO ETHICAL AI USAGE POLICY
1. Introduction
The Chronic CEO is a strategy, coaching and education brand built for chronically ill, disabled, and capacity-limited entrepreneurs. This policy outlines how AI tools are used in this business, in content creation, client-facing work, operational systems, and education programs.
If you're a client, student, collaborator, or someone who follows this work, this policy is for you. It explains what AI does here, what it doesn't do, and what protections are in place for you and your information.
This is not legal advice, it's a transparency document.
2. Purpose
Running a business with a chronic illness means working with constraints that most business frameworks ignore. AI tools are part of how The Chronic CEO stays operational without burning out the person running it.
AI reduces the cognitive and physical overhead of content production, systems management, and administrative work, which means more capacity for the high-touch, human-centered parts of this work.
But AI is also a tool that can replicate bias, produce inaccurate information, and cut corners in ways that harm people. Using it without thinking about that isn't a neutral choice. This policy exists because using AI carelessly is a values problem, not just a quality control problem.
3. Core Principles
People first, tools second. AI does not make decisions about clients, program participants, or anyone's access to support. Those decisions involve humans, and the person most impacted always has the right to ask questions and get real answers.
Transparency over optics. If AI meaningfully contributed to a piece of content, a resource, or a deliverable, that will be disclosed on request. The goal isn't to perform a stance on AI, it's to be honest about how this business actually works.
Human oversight on everything. AI drafts, humans edit, review, and take responsibility for what goes out. That applies to social content, client resources, course materials, and anything else produced under The Chronic CEO name.
Your information is never used to generate content or make decisions without your written consent, and if you work with me directly you opt into or out of that during onboarding. Some client material does pass through connected tools to get where it needs to go, which is storage and organization rather than content generation. The difference is spelled out in section 6.
If you're a client and you're not sure how your information is handled, you can ask.
Bias gets corrected, not ignored. AI outputs reflect the data they were trained on, which means they can and do replicate bias. Content is reviewed with that in mind and corrected before it goes anywhere.
4. Acceptable Use
AI might be used at The Chronic CEO for:
Refining written content, including social posts, emails, course materials, and templates
Supporting operational systems and internal workflow organization
Reducing administrative load so that human time and energy can go toward client-facing work
Generating outlines, frameworks, or first drafts that are then substantially edited and reviewed
Accessibility-supporting tasks like caption drafts and alt-text drafts, with human review before use
5. Prohibited Use
AI is not used at The Chronic CEO:
To produce content that mimics, appropriates, or misrepresents the voices, experiences, or creative work of disabled or chronically ill people
To generate deceptive, manipulative, or discriminatory content of any kind
To provide medical, legal, financial, or clinical advice, to clients or in public-facing content
To pressure, persuade, or manufacture urgency in sales or marketing materials
To make decisions about client access, eligibility, or participation in any program or offer
In any way that contradicts the values, consent standards, or client agreements of this business
6. Data and Privacy
Client material is handled in three different ways here, and the differences matter:
Some material passes through connected tools to get where it belongs. Intake form responses land in the systems that store them. Call recordings and session notes are captured and filed through integrations. That is storage and organization.
If you work with me directly, some of your material might be worked on with AI, and that is your call to make. Recorded sessions might be processed into recaps, action items, follow-up drafts, and notes for the work we do together. The client agreement includes an AI clause you opt into or out of during onboarding, before any of it starts. If you want to know exactly what that clause covers, ask and you'll get a straight answer.
What does not happen:
AI does not make decisions about your access, eligibility, or participation in anything. Those decisions involve humans. Model training has always been turned off on the account this business runs on, so nothing shared with Claude here is used to train the model.
7. Disclosure and Transparency
AI is used openly in this business. If you want to know whether AI contributed to a specific piece of content or resource, you can ask and you'll get a straight answer.
The Chronic CEO also encourages clients, collaborators, and community members to develop and publish their own AI use policies, particularly when working in spaces that serve disabled and chronically ill people.
8. Accountability and Reporting
If you have a concern about how AI is being used in connection with The Chronic CEO, including a piece of content, a client interaction, or a resource, you can raise it directly.
Concerns can be submitted through the contact form at thechronicceo.co or by emailing [email protected]. Reports are handled with care, taken seriously, and responded to without dismissiveness or retaliation.
9. Review Cycle
AI tools evolve quickly. This policy will be reviewed regularly and updated to reflect best practices in accessibility, technology, privacy, and client protection. It was last updated on Thursday, September 10, 2026.
10. Closing
By working with The Chronic CEO as a client, student, collaborator, or community member, you can expect AI to be used in line with this policy. The commitment is to use these tools transparently, responsibly, and in ways that respect the people this business exists to serve.
11. Connection to Other Agreements
This Ethical AI Use Policy works alongside other agreements adopted by The Chronic CEO, including the client agreement, terms and conditions, and privacy practices.
GDPR COMPLIANCE
Company ensures compliance with the European Union's General Data Protection Regulation ("GDPR") and confirms that we have lawful grounds for processing the information we collect from you. Should you provide personal information via our contact form, opt-in form, or send any other form of electronic communication, we will process your data based upon our legitimate interest to respond to user or customer inquiries.
If you elect to receive communication from us by "opting in" and provide us with your name and email address in exchange for a free resource, training, eBook, webinar, or electronic deliverable, or if you purchase from us any courses, programs, sprints, eBooks, or coaching packages, we will process your data for the purpose it was collected based on your affirmative consent to do so, and may periodically send you additional email marketing based upon our legitimate interest in marketing to those that have shown an interest in our products or services.
We may also give you the option to be added to our email list in order to receive our newsletter, information about our products and services, and other information we believe may be of interest to you based upon your decision to opt-in to one or more of our free resources, and will obtain your consent to do so. You may withdraw consent at any time by contacting us at [email protected] and requesting your information be edited, updated, or deleted.
We do not collect any sensitive data, nor any information regarding criminal offenses or convictions.
LGPD COMPLIANCE
Company ensures compliance with Brazil's Lei Geral de Proteção de Dados Pessoais ("LGPD") and confirms that we have lawful grounds for processing the information we collect from you. Company has an assigned Controller, Operator, and Officer who oversees Company's data processing.
The lawful basis for processing your data is the same as described in the GDPR Compliance section above. Should you request confirmation of the existence of your personal data in our database, you may send a request to [email protected] to do the following:
HOW INFORMATION IS STORED AND SHARED
Your Personal Information is stored within the systems we use to operate the business, including Flodesk (email list, opt-in forms, checkout pages, and digital product delivery), Stripe and other payment processors (transaction processing), Notion and Google Workspace (internal records), and other vendors that support our operations. Each of these vendors maintains its own security practices and data processing terms, which apply to the information stored within their platforms.
We do not sell, rent, or trade your Personal Information to any third party for their own marketing purposes. We may share information with service providers that help us operate the business (email delivery, payment processing, analytics, hosting, contractor support), with our legal and accounting advisors when reasonably necessary, and when required by law, subpoena, or court order.
PASSWORD PROTECTION
You are responsible for maintaining the confidentiality of any password, login credential, or account access information used in connection with our Service. You agree to notify us immediately if you suspect any unauthorized use of your account or any breach of security.
SECURITY AND INFORMATION PROTECTION
We take reasonable precautions to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. That said, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security. By using our Website, you acknowledge this inherent risk.
YOUR RIGHTS
Company does not participate in spam and shall always provide you an option to opt out of our communications. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent, or share your email address.
At all times, Company acknowledges that you have the right to edit, update, or delete your personal information from our database. You may click "unsubscribe" at the bottom of any email Company sends to you or contact Company at [email protected].
You have the right to request information concerning how your data is being used, request which personal information and data we currently have and use, correct or edit any data which is no longer accurate, unlawful, or no longer needed, withdraw consent to the processing of your personal information, lodge a complaint should you feel your personal information is being used unlawfully, or restrict or object to how the data is being used. Should you wish to receive such information, please contact Company at [email protected].
THIRD-PARTY WEBSITES
Our Website and Service contain links to third-party websites, services, and resources, including but not limited to Flodesk, Stripe, Affirm, Afterpay, Google, social media platforms, and any other vendors referenced in our marketing materials. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website or service before providing them with your personal information.
COPPA COMPLIANCE
Our Website is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13 years of age, as defined by the Children's Online Privacy Protection Act ("COPPA"). If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at [email protected].
NOTIFICATION OF CHANGES
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website or Service after any change to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
CONTACT
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at [email protected].